Optum360 EncoderProForPayers.com

Sign-In Assistance

To ensure that proper application security is maintained, Optum 360 requires that each username be assigned an email and a
security question. This will allow Optum360 to validate each individual user if in the event a password is forgotten or if a new
password must be reassigned.

What sign-in information have you forgotten?

My Password
My Username
Both

Email assigned to your username/subscription:

Please enter a valid email address.

Security Question has not been set up for this email or email is not correct. Please try again, or call your administrator, or contact our technical support at 1.800.765.6797.

Emails are not case sensitive

Security Question:

Security Question Answer:

Security question answer is not case sensitive.

Due to an incorrect security question response, you have been temporarily locked out of the application.
To reset your password, please contact your local administrator who can provide you with an email that contains a link to reset your password, or contact our technical support team at 1.800.765.6797, or email (techsupport@optum360.com), and they can verify your security answer and provide you with an email that contains a link to reset your password.

A password reset link to reset your password has been sent to the email you provided.
If you do not receive an email within 30 minutes with a link to reset your password, please contact our technical support staff at 1.800.765.6797, or email them at techsupport@optum360.com and they will assist you to access your password reset link .
Prior to contacting technical support, please verify that your temporary password email has not been sent to a spam/junk folder.
Upon receipt of the password reset link, you will have 48 hours to login and change your password to a temporary 90-day password. If you do not change your password to a 90-day permanent password within 48 hours, you will need a new password reset link.

Username has been sent to the email you provided.
If you do not receive an email within 30 minutes containing your username, please contact our technical support staff at 1.800.765.6797, or email them at techsupport@optum360.com and they will assist you to access your username.
Prior to contacting technical support, please verify that the username email has not been sent to a spam/junk folder.

Click OK to try again.

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